What we agree to do, and what we ask of you.
Velotras LLC · Last updated 30 October 2026
We make subtitles, translations and dubbed versions of the videos you send us. The files you order are delivered through your order page.
We offer a free sample, one per video, so you can judge our work before you pay. The letter that delivers your sample says when the same e-mail address can ask for another one. The sample carries our mark; the paid work does not. Feel free to publish it.
The result depends on the original video: how fast and how clearly people speak, how many people speak, background music or noise, among other things. The free sample lets you see how our work handles your videos before you order.
You see the price before you pay, and you pay by card, through Stripe, when you send the order. Stripe is a payment company used by businesses around the world and certified at the highest level of the card industry's security standard (PCI Level 1); your card details go straight to Stripe and never reach us. The work starts as soon as the payment goes through, so a paid order cannot be cancelled.
After an order you can buy credit and pay later orders with it, using your client ID and the credit code we e-mail you. Every US$100 bought becomes US$120 of credit, and other amounts in proportion. An order is paid with credit only when the credit covers all of it. Credit is valid for 12 months from the day it is bought and is not refunded in money, except a purchase made by mistake (a wrong amount, for example), which we look at with you. If we cannot deliver an order paid with credit, we talk to you and return its amount to the credit it was paid with.
Adjusting who speaks. The e-mail that delivers a paid order can carry a link to correct who says each line and the words heard wrong. The first adjustment of an order is free; each one after it costs 20% of the order (the amount is shown before you start), paid when you send it or added to your next order. We redo the order with your corrections. We keep the corrections (the lines and who says them, never the audio) to improve the service. If you tick the box to remember the people you named, we also keep a measure of how each of them sounds, only to recognise them in your next orders; write to us and we delete it.
If something goes wrong on our side, we first try to fix it. If we still cannot deliver what you ordered, we let you know by e-mail and refund what you paid by card.
After delivery there is no refund. If any issue comes up with your order, tell us and we will do our best to make sure you are satisfied.
You keep all rights to your video and to everything we make from it. We keep your content confidential and never use it in our marketing without your written consent.
You confirm that you have the right to send us the video.
Our work is not a certified or sworn translation. If you find an error, tell us and we will correct it. Velotras LLC is not liable for indirect or consequential damages arising from the use of our files.
These terms are governed by the laws of the State of Wyoming, United States. Nothing here takes away the consumer rights that the law of your own country gives you.
Velotras LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
contact@velotrasvideo.com