What we ask for, what we do with it, and what you can ask of us.
Velotras LLC · Last updated 30 October 2026
Payments are processed by Stripe. Your card details never reach us.
If you buy credit, we keep your balance and what it was used for, under your e-mail address. If you rate an order, we keep your rating and your comment, to improve our work.
Only to make and deliver your order, and to talk to you about it. To do the work we rely on service providers for hosting, processing, file delivery and e-mail; each receives only what its part of the work needs.
We do not sell your data, we do not use your video to promote ourselves without your written consent, and we only write to you about your own order.
No tracking and no advertising cookies. One cookie remembers the language you pick, if you pick one.
If you arrive through a link that carries a campaign tag, we keep that tag with your sample request or order, so we know which campaign brought you; it does not use cookies or store anything on your device.
We count visits to our pages only as anonymous daily totals per campaign: no cookie, nothing stored on your device, no IP address, and nothing that identifies you.
We keep your files, the working files and the finished ones, after your order is delivered. Your order page and its links close after the time the page and our e-mail tell you: that ends your access, and the files stay with us. We delete them when you ask us to, or when we need to free space. The same goes for a video you send for a free sample or for an order that is never paid, and for the sample we make from it. Order records are kept as the law requires of a company.
If you ask us to send you the link to your free sample before you have the video at hand, we keep your e-mail address, and the languages you chose, only to send you that one e-mail with your personal link and, if you then ask for the sample, to deliver it. We send no other e-mail about it: no reminders and no marketing.
We keep it for 30 days, and then it is deleted; to delete it sooner, use “Delete my e-mail” on your personal page, or write to us at contact@velotrasvideo.com. If you ask for the sample, your e-mail then stays with that request, as described under “How long we keep it”.
If you leave your e-mail address in our form on Facebook or Instagram, Meta passes it to us and we use it in the same way: only to send you that one e-mail with your personal link, and nothing else. What Meta does with the form is covered by Meta's own privacy policy. So that the same form entry never gets a second e-mail, we keep its reference number from Meta (not your e-mail) for up to 400 days.
Write to us at the address below to get a copy of what we hold about you, to correct it, or to delete it. The only thing we cannot delete is a record a company is required by law to keep. If you are in the European Union or the United Kingdom, these rights are yours by law.
Velotras LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
contact@velotrasvideo.com